Returns & Exchanges
We want you to love your LONDONTOWN purchase, but if you are not completely satisfied, we accept returns of lightly used or unopened products within 30 days of delivery. Please note that original shipping fees are non-refundable and a small restocking fee may apply to processed returns.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid USPS shipping label to print and attach to your return package.
Pack Securely
Place the items in their original packaging or a sturdy box to ensure the glass bottles and formulas are protected during transit.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be issued to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing